Manager of Operations

The Manager reports to the President & CEO.

Direct reports: none.

Work place: Ottawa, Ontario.

COPA’s mission:

“To Advance, promote and preserve the Canadian freedom to fly”

General responsibilities:

Ensuring COPA’s operations align with its mission and in accordance with its strategic priorities:

  • Delivering Compelling Membership Value
  • Promoting General Aviation
  • Developing and Maintaining Collaborative Government and Stakeholder Relations

Specific responsibilities:

Membership Value
  • Provide assistance to members who have technical, regulatory or other inquiries
  • Manage COPA Flights program and provide assistance to Flight Captains as issues emerge
  • Manage COPA’s insurance program and Air Meet Insurance
  • Assist in the creation and development of new products and services created for members
  • Develop, update, and maintain COPA Guides and other reference material
  • Develop and maintain rust remover catalogue of courses for national distribution
Promoting General Aviation
  • Manage COPA for Kids program and provide assistance to event organizers
  • Assist in the development and management of marketing plans to increase membership
  • Provide original content for COPA Flight magazine, COPA eFlight newsletter and COPA website
  • As needed, represent COPA on certain government and industry committees and at conferences and trade shows
Developing and Maintaining Relationships
  • Responsible to maintain lists and contacts with subject matter experts (SME) of various fields to assist COPA as well as key industry stakeholders and regulatory bodies
  • In collaboration with other managers, analyse relevant regulatory proposals and studies and develop response strategies
  • Serve as backup to President and other managers, as required
  • Assist with budgeting
  • Attend meetings of the board, committees and planning sessions as required


Core skills and competencies
  • Bachelors degree or equivalent
  • Pilot’s license or Aircraft Maintenance Engineer’s License with relevant industry experience
  • Experience with a non-profit organization
  • Good communicator with fluent bilingualism, both oral and written (English and French)
  • Self-starter who achieves results
  • Detail and quality oriented
  • Fast learner
  • Provide exceptional customer service to members
  • Team player


  • Knowledge of the Canadian Aviation Regulations (CARs) and Aviation Navigation Services (ANS)
  • Have experience with and knowledge of the challenges facing GA in Canada
  • Experience with and connections to the Canadian aviation community
  • Experience navigating regulatory policy development at all levels of government
  • Experience with organizations and associations affecting or supporting aviation
  • Rent, own or have owned an aircraft

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